Shipping policy
Processing Time
All orders are processed within 2–5 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
During high-demand periods, product launches, or holidays, processing times may be slightly delayed.
Shipping Time
Domestic Shipping
Estimated delivery time: 5–10 business days
International Shipping
Estimated delivery time: 7–21 business days
Delivery times may vary depending on your location, customs processing, carrier delays, and seasonal demand.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Occasionally, we may offer free shipping promotions on selected products or minimum order values.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.
Please allow up to 48 hours for tracking information to update.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer.
We are not responsible for delays caused by customs clearance.
Incorrect Address
Please ensure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error, contact us immediately at [your email here] before your order is shipped.
Lost or Stolen Packages
We are not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.
If your package is marked as delivered but not received, please contact the shipping carrier directly.
Damaged Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue.
We will work to resolve the problem as quickly as possible.